FAQ's for working with Serene Spaces Professional Organizers

Will I have to get rid of things that I don't want to part with? 
First of all, we would never make you part with anything that you don't want to, it is our goal to help you declutter by parting with items that are no longer serving you or that don't align with your goals for your space.  IF, they do not align, we work with you to find the best use for your item within the community. We have an extensive list of community partners that accept a variety of donations so we are leaving your items in the hands of people that can truly use them. We never donate anything from your home without your permission!
  
How involved do I need to be within this process? Do I have to be home while you are there? 
We understand that many times clients contact us because they don’t have the time or bandwidth to take on these organizing projects on their own. You can be involved in the process as little or as much as they would like. If you aren't available much but we still have goals of decluttering we have ways to make that work so we are still able to edit down things and get your spaces organized.  We are multifaceted with experience in a multitude of organizing spaces. We are capable of taking your vision and transforming your space into a stress-free decluttered functioning space in just hours. All Judgment Free!

Do I need to clean up my space before you come over?
Please don’t! It is important that we see your space as you are actually using it and functioning in it.  Seeing how you are using the space allows us to find solutions that will best fit your situation.  Please don’t be embarrassed. We are here to support you and transform your space so you can live the peaceful and serene life you want.  

Will there be a lot of people in my home?
We have a Serene Team (2-9 organizers) that are available for organizing sessions.  The number of organizers for each organizing sessions depends on the scope of the project and time sensitivity. We find we are able to save you the most amount of time (time is money) by working as a team when coming into your space. Our team approach allows us to work more efficiently and finish projects in less overall time.  The average project has 2-4 team members. 

Are there additional expenses? What about organizational supplies? What can I expect to be invoiced for?
Our goal is to provide our clients with a Serene Space and to not nickel and dime them in the process. We are Eco-Friendly Organizers and utilize our clients existing items when desired, however there are times when we use additional products. If agreed-upon, products (drawer dividers, bins, baskets, storage containers, labels, etc.) are used for the completion of your project, the cost of the organizational product will include taxes, shipping & handling fees/delivery charges, overnight/rushed fees, etc. We transfer all costs directly to our clients with no markup. Another option is that we provide you with a list of items needed for your session for you to order directly and have available for our organizing session.  

​What if I want a certain theme or style to my organization?
This is part of our intake questionnaire and part of what we discuss prior to your session with us. We offer suggestions to match your taste. Once approved, we organize your spaces using the perfect products to complement your design aesthetics. We have years of experience working in a multitude of spaces, with different design styles, and with an array of clientele. No matter the space, whether personal or business, we can help complement your spaces while ensuring that it gives you the customized organizational systems that you crave. 

What payment methods do you take?
A deposit is due at the time of booking to secure your date(s) on our schedule. Your final invoice and a PDF including any products used during your session will be sent to you after your organizing session is complete.  We accept payment by cash, check, Venmo, or credit card. Checks should be made payable to "Serene Spaces" 

How do I get the process started? 
For starters we are proud of you for taking the first step and reaching out for help.  We can’t wait to get to know you and help you in your spaces! All projects start with a complimentary, no-obligation virtual consultation.  

Why do I need to have a consultation? Why can't you just give me the cost of one session?
​The consultation is important because our services are not one-size-fits-all and it is important that we understand your unique style, wants, and needs.  Without having a better understanding of exactly how we can help it makes it hard to give the most accurate plan for our services to best fit your needs. During our consultations (virtual or in-person), we take a look at the area or space and discuss. Sometimes we may ask you to measure certain areas or follow up with pictures. Everyone uses their spaces differently and not everyone has the same amount of stuff.  These things matter when sending you the proposal with the estimate.  

Do you offer anything for referrals?
One of the biggest compliments you can pay us is sharing your experience with others. If your friend or family member utilizes our services (4+hr minimum), we give them $75 and you receive a $75 credit to use towards future services. Only catch! You have to let us know at the time of booking. There is no minimum or maximum amount of referrals.

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Cassie Thompson, Owner & Professional Organizer 

Helping others by decluttering and organizing their space(s) is a huge passion of mine. Since opening Serene Spaces in 2013 it has always been my goal to help others by transforming their space(s) so that their lives can also be transformed.  Our spaces have a profound effect on our mental health and physical well being. I love to hear from clients that they have less mental exhaustion, they feel lighter, and they have more free time to do what they love. 
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